April 8, 2022
The Connected Customer Experience study from Genesys found that 68% of Australian and New Zealand consumers ...
April 8, 2022
The evolution of the traditional call centre into an omnichannel contact centre has allowed companies to view ...
April 4, 2022
“ Artificial Intelligence is going to change the world more than anything in the history of mankind, more ...
April 4, 2022
“ Siloes between contact centres and the communications and telephony technologies that run them will ...
April 4, 2022
“ Cloud-based contact centre infrastructure (CBCCI) is heralded by many industry experts as the future for ...
April 4, 2022
“ Cloud-based contact centre infrastructure (CBCCI) is heralded by many industry experts as the future for ...
