--- title: SecureCo CX Insights description: Discover CX technology industry updates, CX business news and more --- Latest news: [Easily connect MS Teams to your call technology ecosystem with SecureCo](https://insights.secureco.co/easily-connect-ms-teams-to-your-call-technology-ecosystem-with-secureco) [Deploy your favourite speech analytics solution anywhere with SecureCo](https://insights.secureco.co/deploy-your-favourite-speech-analytics-solution-anywhere-with-secureco) [Enterprise voice | Overcoming customer inbound call anxiety?](https://insights.secureco.co/enterprise-voice) [Corporate telephony, unified communications and contact centres are merging, improving CX for consumers](https://insights.secureco.co/corporate-telephony-unified-communications) [What do I need to consider when migrating a contact centre to the cloud?](https://insights.secureco.co/what-do-i-need-to-consider-when-migrating) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. [![SecureCo](https://insights.secureco.co/hubfs/Imported%20images/SecureCo_Primary_Logo_POS_RGB.svg%3Fv=48650f4ff9.svg "SecureCo")](https://www.secureco.co/) - [Products](https://www.secureco.co/#) - [About](https://www.secureco.co/#) - [Partners](https://www.secureco.co/#) - [Resources](https://www.secureco.co/#) - Contact us - Support - Jobs at SecureCo - Talk to an expert - Login [![SecureCo](https://insights.secureco.co/hubfs/Imported%20images/SecureCo_Primary_Logo_POS_RGB.svg%3Fv=48650f4ff9.svg "SecureCo")](https://www.secureco.co/) - [Products](https://www.secureco.co/#) - [About](https://www.secureco.co/#) - [Partners](https://www.secureco.co/#) - [Resources](https://www.secureco.co/#) - Contact us - Support - Jobs at SecureCo - Talk to an expert - Login # Latest News and Blogs All - [Cloud (2)](https://insights.secureco.co/tag/cloud) - [Industry (2)](https://insights.secureco.co/tag/industry) - [Product Announcement (2)](https://insights.secureco.co/tag/product-announcement) - [Customers (1)](https://insights.secureco.co/tag/customers) - [Technology (1)](https://insights.secureco.co/tag/technology) - [White Paper (1)](https://insights.secureco.co/tag/white-paper) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. [![Microsoft Teams Direct Routing](https://insights.secureco.co/hubfs/MSTeams_2-1_FeatureImage.jpg)](https://insights.secureco.co/easily-connect-ms-teams-to-your-call-technology-ecosystem-with-secureco) [Product Announcement](https://insights.secureco.co/tag/product-announcement) | April 8, 2022 #### [Easily connect MS Teams to your call technology ecosystem with SecureCo](https://insights.secureco.co/easily-connect-ms-teams-to-your-call-technology-ecosystem-with-secureco) The Connected Customer Experience study from Genesys found that 68% of Australian and New Zealand consumers ... [Read More](https://insights.secureco.co/easily-connect-ms-teams-to-your-call-technology-ecosystem-with-secureco) [![Speech Analytics](https://insights.secureco.co/hubfs/Blog_SpeechAnalytics_Announcement.jpg)](https://insights.secureco.co/deploy-your-favourite-speech-analytics-solution-anywhere-with-secureco) [Product Announcement](https://insights.secureco.co/tag/product-announcement) | April 8, 2022 #### [Deploy your favourite speech analytics solution anywhere with SecureCo](https://insights.secureco.co/deploy-your-favourite-speech-analytics-solution-anywhere-with-secureco) The evolution of the traditional call centre into an omnichannel contact centre has allowed companies to view ... [Read More](https://insights.secureco.co/deploy-your-favourite-speech-analytics-solution-anywhere-with-secureco) [![](https://insights.secureco.co/hubfs/SecureCo_2022/Images/Blog/feature4.jpg)](https://insights.secureco.co/enterprise-voice) [Industry](https://insights.secureco.co/tag/industry) | April 4, 2022 #### [Enterprise voice | Overcoming customer inbound call anxiety?](https://insights.secureco.co/enterprise-voice) “ Artificial Intelligence is going to change the world more than anything in the history of mankind, more ... [Read More](https://insights.secureco.co/enterprise-voice) [![](https://insights.secureco.co/hubfs/SecureCo_2022/Images/Blog/feature2.jpg)](https://insights.secureco.co/corporate-telephony-unified-communications) [Customers](https://insights.secureco.co/tag/customers) | April 4, 2022 #### [Corporate telephony, unified communications and contact centres are merging, improving CX for consumers](https://insights.secureco.co/corporate-telephony-unified-communications) “ Siloes between contact centres and the communications and telephony technologies that run them will ... [Read More](https://insights.secureco.co/corporate-telephony-unified-communications) [![](https://insights.secureco.co/hubfs/SecureCo_2022/Images/Blog/feature3.jpg)](https://insights.secureco.co/what-do-i-need-to-consider-when-migrating) [Cloud](https://insights.secureco.co/tag/cloud) | April 4, 2022 #### [What do I need to consider when migrating a contact centre to the cloud?](https://insights.secureco.co/what-do-i-need-to-consider-when-migrating) “ Cloud-based contact centre infrastructure (CBCCI) is heralded by many industry experts as the future for ... [Read More](https://insights.secureco.co/what-do-i-need-to-consider-when-migrating) [![](https://insights.secureco.co/hubfs/shutterstock_547263550.jpg)](https://insights.secureco.co/how-to-create-a-more-empathetic-contact-centre-0) [Cloud](https://insights.secureco.co/tag/cloud) | April 4, 2022 #### [Cloud-based contact centre infrastructure: Where do I even start?](https://insights.secureco.co/how-to-create-a-more-empathetic-contact-centre-0) “ Cloud-based contact centre infrastructure (CBCCI) is heralded by many industry experts as the future for ... [Read More](https://insights.secureco.co/how-to-create-a-more-empathetic-contact-centre-0) [Load More](https://insights.secureco.co/page/2) [![logo-white](https://insights.secureco.co/hubfs/SecureCo_2022/Images/Blog/logo-white.svg "logo-white")](https://www.secureco.co/) #### Products - [Compliant payment](https://www.secureco.co/compliant-payment/) - [Enterprise Voice](https://www.secureco.co/enterprise-voice-services/) - [Customer Experience Assurance](https://www.secureco.co/customer-experience-assurance/) #### Partnerships - [Find a partner](https://www.secureco.co/partners/) - [Partner with us](https://www.secureco.co/partners/) #### Resources - [About us](https://www.secureco.co/about-us/) - [Webinar](https://www.secureco.co/resources/) - [Blog](https://www.secureco.co/resources/) - [Careers](https://www.secureco.co/careers/) #### Contact Level 14, 99 Mount Street, North Sydney, NSW 2060 [T +61 2 8378 7878](tel:+61283787878) [E info@secureco.co](mailto:info@secureco.co) ![](https://insights.secureco.co/hubfs/SecureCo_2022/Images/Blog/scroll.png) [Contact us](https://www.secureco.co/contact/#help) © 2022 SecureCo All rights reserved. - [Terms & Conditions](https://drive.google.com/file/d/1vx3l85s-eLwRmX157aEbyRV_B7rh7XUC/view) - [Privacy Policy](https://drive.google.com/file/d/1vx3l85s-eLwRmX157aEbyRV_B7rh7XUC/view) - [Service Status](https://status.secureco.co/) - [Company](https://www.secureco.co/why-secureco/) - [1](https://twitter.com/secureco) - [1](https://www.facebook.com/secureco/) - [1](https://www.youtube.com/secureco/) - [1](https://www.linkedin.com/company/secureco/)