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April 4, 2022

Enterprise voice | Overcoming customer inbound call anxiety?

“ Artificial Intelligence is going to change the world more than anything in the history of mankind, more ...

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April 4, 2022

Corporate telephony, unified communications and contact centres are merging, improving CX for consumers

“ Siloes between contact centres and the communications and telephony technologies that run them will ...

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April 4, 2022

What do I need to consider when migrating a contact centre to the cloud?

“ Cloud-based contact centre infrastructure (CBCCI) is heralded by many industry experts as the future for ...

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April 4, 2022

Cloud-based contact centre infrastructure: Where do I even start?

“ Cloud-based contact centre infrastructure (CBCCI) is heralded by many industry experts as the future for ...

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April 4, 2022

How to create a more empathetic contact centre

“ Artificial Intelligence is going to change the world more than anything in the history of mankind, more ...

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April 4, 2022

Jan 22 white paper | Why voice technology excellence drives empathy and deepens customer engagement

“ AI and automation alone won’t meet rising customer expectations.The empathy that contact centre staff bring ...